Terms of service

Welcome to French Formulas LLC. By accessing or using our website (www.frenchformulas.com) and purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. Company Information

French Formulas LLC
Headquarters (USA):
867 Boylston Street, 5th Floor #1069
Boston, MA 02116, United States

German Branch:
Im Meisental 37
67433 Neustadt an der Weinstraße, Germany

Contact: hello@frenchformulas.com

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have the consent of a parent/guardian to place an order.

3. Products & Availability

• We specialize in skincare and cosmetic products.

• Product descriptions and images are provided for informational purposes; slight variations may occur.

• All products are subject to availability. We reserve the right to discontinue any product at any time.

4. Orders & Payment

• By placing an order, you agree to provide accurate, current, and complete information.

• We accept payments via Shopify Payments, PayPal, Klarna, and other methods offered at checkout.

• All prices are displayed in EUR (€) or USD ($), inclusive of applicable VAT in the EU.

• Your order is confirmed once you receive an order confirmation email.

5. Shipping & Delivery

• We ship within Germany, across the EU, and internationally.

• Delivery times are estimates only; delays may occur due to customs, carrier issues, or unforeseen circumstances.

• Customers are responsible for providing correct delivery information.

6. Returns & Refunds

• Please review our Return & Refund Policy for detailed information.

• Products must be unopened, unused, and in their original packaging to be eligible for return.

• Certain items, such as opened cosmetics, final-sale items, or gift cards, cannot be returned.

7. Intellectual Property

• All content on this website, including text, images, logos, and designs, is the property of French Formulas LLC or our partners.

• You may not reproduce, distribute, or exploit any content without prior written permission.

8. Limitation of Liability

• Our products are provided “as is.”

• French Formulas LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

• Nothing in these Terms excludes liability for fraud, gross negligence, or mandatory consumer rights under applicable law.

9. Governing Law

• For customers located in the European Union, these Terms are governed by German law, with mandatory consumer protection rules of your country of residence applying.

• For customers located in the United States or elsewhere, these Terms are governed by the laws of the Commonwealth of Massachusetts, USA.

10. Dispute Resolution

• The European Commission provides a platform for Online Dispute Resolution: http://ec.europa.eu/consumers/odr/.

• We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with the “last updated” date.